A puppy school program that will inspire Veterinary teams, educate clients and improve the wellbeing of patients.
The Puppy Club provides Veterinary professionals with access to world class and up to date resources, training and client materials to provide a professional puppy school service to new puppy parents. Both our professional training program and puppy school course is endorsed by Veterinary Behaviour Specialists
We work together so you know you will be receiving the best training available with continual updates and support. Client resources are ‘white labeled’ for Vet clinics to build their brand equity and develop client relationships.
Puppy school should be a fun and interactive experience for clients and the Veterinary team. The aim is to develop long term authentic relationships that bond clients and their pets to the Veterinary clinic and the team.
Meet the Team
The Puppy Club provides Veterinary professionals with access to world class and up to date resources, training and client materials to provide a professional puppy school service to new puppy parents.
Serena Dean. Managing Director
BAppSc (VTM), CVN, CIV TAE, MBA
Serena is passionate about the Veterinary industry with special interests in animal behaviour and creating programs that inspire teams, educate clients and improve the wellbeing of patients. Graduating from the university of Queensland’s Veterinary Technology program in 2004, Serena went on to work as a senior Veterinary nurse in both emergency and general practice before moving into education, leadership and management. As someone who loves to think and dream big her passion for animal behaviour saw her conceptualise, create and successfully implement a multi-level behaviour service line for Australia’s largest Veterinary group and create custom animal behaviour programs for a multitude of clinics and hospitals. Serena is also the managing director of Stress Free Pets an online animal handling and behaviour course and accreditation for professionals and Veterinary clinics. An advocate for the industry Serena is a content contributor, speaker and guest lecturer for multiple platforms including the VNCA and AVA, along with being a member of the editorial board for the Australian Veterinary Nurses Journal.
Dr Jacqui Ley. Strategic Advisor
BVSc (hons) FANZCVS DipECAWBM PhD
Dr Jacqui Ley is a registered specialist in Behavioural Medicine. She graduated from Melbourne University Veterinary School in 1995. A long term interest in animals, animal behaviour and training lead her to undertake a Membership to the ACVSc in Veterinary Behaviour in 2000. Looking to understand more about behaviour, she left small animal practice for the world of research and investigated tests for measuring fear in dogs. Jacqui has completed a PhD at Monash University developing a model and questionnaire for describing canine personality. Jacqui is now in private practice at the Melbourne Veterinary Specialist Centre.
Why Choose Us?
Joining The Puppy Club provides you and your team with access to world class and up to date resources, training and client materials to provide the best service possible to your new puppy patients. Our training and course is endorsed by Veterinary Behaviour Specialists so you know you will be receiving the best course available with continual updates and support.
What does your Clinic Receive?
- Access training for your entire clinical team
- Ongoing CE to ensure your puppy school provides gold standard of care to your patients
- ‘White label’ client handouts with the option to brand with your clinic logo
- Implementation and ongoing case support
- Networking and close group forum
- Learn when and where you want with accessible online modules
- Your clinic details and link on our ‘recommended puppy school’ public page
"The Puppy Club provides Veterinary professionals with ongoing CE covering animal behaviour, puppy school implementation, communication skills and more!"
"The Puppy Club provides Veterinary professionals with ongoing CE covering animal behaviour, puppy school implementation, communication skills and more!\" “Increase client acquisition, retention and bonding through a professional puppy school that develops strong trusting relationships."
"Your resource library includes a range of specialist approved client handouts that are branded with your clinic logo and details to create strong brand equity and ease of contact for clients."